FAQ

We understand that life gets busy and sometimes you will need to change an appointment time. Please contact your psychologist as soon as possible to let them know if you would like to cancel or rearrange an appointment. We will try to be as flexible as possible and we will not charge for cancellations up to 48 hours before your appointment time. Cancellations made with less than 48 hours notice before the appointment or non-attended appointments without any prior notice will be charged at the full price. In the unlikely event that we would need to change or cancel an appointment, we too will provide you with as much notice as possible.
We are a busy clinic and often have people waiting for an available appointment.  If you cancel two scheduled initial appointments or fail to attend, you will not be offered a further appointment.